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FAQ`s

What is website hosting?

Website hosting is a service that allows you to upload and store your site’s HTML documents and related files on our web server. Our server then makes the files available on the Internet for viewing by the public.

How do I pick a hosting plan?

When picking a website hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. Do you need CGI, PHP, and MYSQL functionalities? If so, select the plan that includes these features.

How long does it take for my hosting account to be setup?

Your hosting account will be setup within 24-48 hours. You will receive an email confirmation with your login and FTP information after your account is setup.

How long does it take for DNS changes to propagate?

Anywhere from 30 minutes to 2 days (on rare occasions).

Can I use PHP on my website?

Yes! You can use PHP on your website.

How do I access cPanel?

To log in, type your domain into your Internet browser and add /cpanel at the end. If you’ve recently signed up, your domain may not have propagated yet – in that case, type in the IP address you received in your email after your account was setup, followed by :2082.

Why does it say my website isn’t secure?

In order to have a secure website, you need to purchase an SSL Certificate.

How do I renew my account?

Your hosting account will be renewed automatically on a monthly basis, or you can log in to your Ordertracker.io a to submit a renewal. For all accounts other than monthly billing you will be sent reminder emails. If you have any questions about your renewal, please contact us.

How do I access the support portal?

Login to Ordertracker.io to fill out support tickets, pay invoices, renew hosting, etc.